Usually the reasons for not being able to login are the following:
1. You have incorrectly entered your password or ID. Text is case sensitive and the 5 digits exept ""H-""(for exapmle: G0001) in your fan ID need to be included as part of your login ID.
2. Depending on what device you use to access the site, an error can occur, so please be sure to mention how you are trying to login when you fill out the contact form. (Browser, OS, PC/smartphone etc.)
Recommended access for PCs:
For Windows use IE 7.0 or higher or FireFox 2.0 or higher
For Mac use Safari 3 or FireFox 2.0 or higher.