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03/16/2020

【Important announce for the cancelation of the GazettE『18TH ANNIVERSARY DAY/6576』on March 10th】

Thank you for your support to the GazettE always.

the GazettE『18TH ANNIVERSARY DAY/6576』performance has canceled on March 10 (Tuesday) in response to the government’s request to restrain the event due to Coronavirus Disease.
Please check the details below for ticket refunds.

■Overseas members who purchased HERESY in advance
The refund process differs depending on where you live.
EMTG will send you a notification around the end of March to the email address you registered with EMTG for details about the refund process.
(We will contact you with an email address that has either the domain "emtg.jp" or "plusmember.jp". Please configure your inbox to receive emails from the specified domains.)

If you have not received an email after the end of March, we apologize for the inconvenience, but please contact us via the following.

[Inquiries about refunds for concerts that have been canceled]
EMTG Customer Support
https://emtg.jp/support/emtg/

*We apologize for the trouble, but when contacting us,
clearly specify that this is about 『「the GazettE18TH ANNIVERSARY DAY/6576」 refund』,
and include your phone number, full name, and ID (email address).
*Starting April 1st, 2020, our operating company will change its name to "Tixplus co., ltd.".

■Customers who purchased at e-plus (overseas sales)
We have already cancelled your credit card transaction.
Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
If you have any questions, please feel free to contact us.

http://eplus.jp/ib-inquiry/
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